Everyone in our company considers personal data to be very sensitive information and we treat it accordingly. Please read how we approach the protection of personal data. If you disagree with any point or have any questions, please contact us.
Personal data administrator
The administrator of personal data is:
IVITERA a.s.
Kafkova 16
160 00 Prague 6
E-mail: info@ivitera.com
ID: 28186575
TIN: CZ28186575
Registered at the Municipal Court in Prague, section B, file 12635
Contact the person responsible for the protection of personal data:
Pavel Hofman
Email: privacy@ivitera.com
Processing purposes
We process your personal data for the following purposes:
- complaint handling
- answering your questions to our contact center
- targeted offer of our services and goods
Scope of processed data
We only process absolutely necessary data so that we can offer you quality goods and tailored services.
- First name, last name
- Address for sending the ordered goods
- Billing address
- Phone number
- Email address
Period of storage of personal data
We only process your personal data for the necessary time, which varies according to the purposes of processing:
| Purpose of processing | Period of storage of personal data |
| Order Fulfillment | No longer than 10 years from the end of the tax period in which the tax document was issued |
| Complaint handling | No longer than 5 years from the end of the complaint procedure |
| Contact Center Inquiry | No longer than 60 days after answering the question |
Cookies
For the functionality of our website, we use "cookies", which are small data files stored on your computer's disk. We use cookies to keep your user logged in. The cookies we use do not store any personal data within the meaning of these terms, nor do they otherwise collect information enabling the identification of a specific person.
If you do not wish to receive cookies, you can set all cookies from the drive delete your computer, block them from being received, and you can also set it to notify you before each individual file is saved. However, it is not possible to log in with disabled cookies. For more detailed information, look for the chapter on cookies in the help of your internet browser:
Your rights
Your personal data is sensitive information and you have the right to know how we handle it. Do not hesitate to contact us at any time if you need:
- get a copy of your personal data – write to us and we will send you what data we have about you,
- correct your personal data – you can correct your personal data after logging into your account (if you have registered), or we write what data we have wrong and we will arrange for their change,
- delete your personal data - if you do not want your personal data to be further processed, contact us and we will take care of it,
- limit the processing of your personal data - if you request to limit the processing of your personal data, let us know and we'll make it happen,
- revoke consent to the processing of your personal data - if you want to revoke your consent to the processing of personal data, please let us know.
- raise an objection to the processing of your personal data. If it concerns the processing of personal data for the purposes of direct marketing, the objection also applies to profiling. If you wish to exercise this right, please contact us.
- file a complaint – our supervisory authority is the Office for Personal Data Protection you can contact him at any time with your problem (however, we believe that this will not be necessary and that we will solve all your possible complaints to your satisfaction together)
Profiling and automated processing
We do not use profiling or automated processing of your personal data on our website or campaigns.
Links to legislation
We always proceed in accordance with the applicable legislation, the full text of which can be found at the following links:
- REGULATION OF THE EUROPEAN PARLIAMENT AND COUNCIL (EU) 2016/679 of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation)
- Act No. 101/2000 Coll., on the protection of personal data and on the amendment of certain laws, as amended from 1 .July 2017
- Act No. 480/2004 Coll., on certain services of the information society as amended from July 1, 2017
